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Please Select Your Section Below:
Remote Help
Common Problems
Email Setup
Wireless Router Setup
Popular Downloads
Click here for remote assistance once direct to by a technician: CLICK HERE FOR HELP
Reboot Everything First!!!
The vast majority of computer and internet problems can be resolved by a simple reboot. First reboot the antenna on your house. You can do this by locating the Power Injector by following the cable where it enters your house. The antenna cable will run to a small box with another cable and a power cord plugged in as well. Unplug the power cord for 10 seconds and plug it back in again. Next, reboot your wireless router if you have one. This can be done by simple pulling the power cord out the back of it. Again, leave it out for 10 seconds and plug it back in again. Finally reboot your computer.
"Limited or no connectivity"
If you see this message in your system tray and there's a yellow triangle on your network connection icon, you most likely are having problem with your router. Try rebooting the router first, if that doesn't help contact ITX for further assistance.
My Internet Seems Slow
If your internet isn't as fast as you think it should be, please run this SPEED TEST and notify us of the results. When running the test, make sure the computer running the test is the ONLY computer connected to the internet at the time.
Below are the settings that are needed to configure and retrieve email from your email client or mail enabled smart phone:
For Email clients like Outlook or Outlook Express:
Incoming POP3 server: mail.itxbb.net
POP3 Server Port 995 (With SSL encryption)
Username: Your full email address: example@itxbb.net
Password: The password you sent us in December 2011 for the new email server. If you haven't please call 866-590-6823
Outgoing SMTP server: mail.itxbb.net
Secure SMTP Port 465
Username and Password is the same as above Pop3
For smartphones like Android or iPhone:
Incoming IMAP server: mail.itxbb.net
IMAP Port 993 (With SSL encryption)
Username: Your full email address: example@itxbb.net
Password: The password you sent us in December 2011 for the new email server. If you haven't please call 866-590-6823
Outgoing SMTP server: mail.itxbb.net
Secure SMTP Port 465
Username and Password is the same as above IMAP
Below are the settings for configuring a linksys wireless router
1 - Open any web browser (Internet Explorer, Firefox, Chrome)
2 - Browse to 192.168.1.1 (type it in your address bar)
3 - When prompted for username and password, leave the username blank and type "admin" in the password box
4 - Now click on the "Wireless" tab across the top
5 - If automatic setup is an option, select manual instead, otherwise go to step 6
6 - In the Wireless SSID field choose any name for your network such as WiFi
7 - Click "Save Setting". This will cause you to loose your wireless connection. You will have to connect to your wireless network again with the new name that you just set.
8 - Repeat steps 1 through 4
9 - Select the "Wireless Security" sub tab
10 - We recommend you select "WPA2 Personal" for your security mode
11 - The "WPA Shared Key" is your wifi password, you can set any password you like but make sure you remember it
12 - Click "Save Settings", this will again cause you to loose your wireless connection and you will need to reconnect again but this time using BOTH your new network name and your new password. Once you have reconnected you are done!
Drivers
The Zonet USB WiFi adapter (model 2508): Click Here
AntiVirus
ITX recommends AVG AntiVirus for all our customer. Residential customers may use the free version and ALL customers may contact ITX for a 5% discount on the purchase of your AVG products!
Spyware Protection
ITX recommends Malware Bytes and Adaware for spyware protection.
For Questions or Concerns Please Contact Us:
1-866-590-6823
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